Patient Arrival Policy:

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Appointment Policy:

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available for certain appointments. A 'drop off' means you can bring your pet at the time that works best for you and leave him/her with us. Usually, we will ask you to drop off in the morning so our doctors can examine the patient in-between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date when a pet is dropped off and stays in the hospital.

Missed Appointment/No-Show/Late Cancellation Policies:

Effective January 1, 2022, CVH will be adopting new policies for missed/no-show/late cancellation appointments.  After much consideration we have decided to initiate some changes and new fees for appointments that are canceled without notice a minimum of 24 hours prior to the scheduled appointment time.  If an appointment is scheduled on Monday you will need to contact our office before closing on the Friday prior to your Monday appointment.  For full details of these policies please review the Missed Appointment/Cancellation Policy form, available to review and print under the  "Printable Forms" section of this website, or call our office at 407-366-3233 or email frontdesk1@chuluotavet.com.

Boarding Policy:

For the safety and well-being of all our patients and boarders ALL pets must be current on the following vaccinations and testing:  RABIES, DISTEMPER/PARVO/CORONA &/OR LEPTO BOOSTERS (combination vaccine against most common canine diseases), BORDETELLA (kennel cough), NEGATIVE FECAL EXAM WITHIN THE PAST SIX MONTHS + PROOF OF PURCHASE/USE OF PREVENTATIVE FOR INTESTINAL PARASITES (Heartgard Plus, Frontline Plus, Advantix etc...).  In addition to current vaccines and testing you pets must be free of fleas and ticks.  If either are found on your pet when it arrives we will treat him or her with a dose of Capstar - on oral treatment that kill fleas very quickly (unfortunately it has no preventative effect) and/or Frontline Spray for ticks.  The charge for this treatment will be added to you boarding charges.  

If we have not seen your pet before we will require that the doctor performs a brief Pre-Boarding physical exam.  The charge for this exam is $35.00 and it will not be required again, once your pet is established with our practice.  This exam is in the best interest of  your pet and of the other boarders and patients at CVH.  We want to be certain that all animals in our kennel are free of any obvious illness or condition that could effect their well-being, and the well-being of fellow boarders, during their stay.  If you have your pets vaccinated elsewhere, and we have not seen them within the past six months, we may also require a brief, pre-boarding exam.

All pets that stay at CVH for seven nights or longer will receive a complimentary bath prior to pick-up.  We are happy to bathe them if their stay is less than a week - just check the box on your consent form and we will make sure they are clean and smelling sweet when you get here!  Please ask the receptionist for pricing when you drop off.

If there are any issues or concerns that you would like the doctor to address while your pet is boarding just make note on the Boarding Consent form and we will make sure it is taken care of.  There is a section on this form for you to specify how you would like us to handle treatment, in the event that a problem is found or an emergency should arise.  Please review these options and ALL of our boarding policies listed on the  Boarding Consent form before you sign it.  We realize that these policies and requirements may seem detailed but they have all been established for the well being of your pets.                                   

Payment Policy:

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Debit Cards, Cash and CARE CREDIT.  AS OF SEPTEMBER 1, 2009 WE NO LONGER ACCEPT PERSONAL CHECKS. 

Rx Request Policy:

Beginning January 1, 2013, CVH will charge a Prescription Fee of $5.00 for all written prescription requests and all faxed, emailed, and phone requests from online or catalog pharmacies. This fee covers the administrative costs of verifying, approving, and documenting these requests and must be paid prior to issuing the requested written prescription or approving fax/email/phone requests. 

Online Pharmacy Waiver Requirement:

Beginning June 1, 2019, CVH will require an Internet Pharmacy Waiver to be signed and on file for each pet before approving any online pharmacy requests.

Thank you for your understanding and cooperation regarding these policies!